Please contact us before returning any Walchem products as our service team can usually assist in resolving issues on site without the need to return the items.

All repairs to Walchem equipment that are under warranty are managed through our dedicated service department.

Walchem warrants equipment of it manufacture, and bearing its identification to be free from defects in workmanship and material for a period of 24 months for electronics and 12 months for mechanical parts and electrodes from date of delivery from the factory or authorised distributor under normal use and service.

Replaceable elastomeric parts and glass components are expendable and are not covered by any warranty.

Please contact us before returning any Sensorex products as our service team can usually assist in resolving issues on site without the need to return the items.

All repairs to Sensorex equipment that are under warranty are managed through our dedicated service department. Sensys will investigate any faults with sensors and report to the customer our findings. If the fault suggests a manufacturing defect, the part will be returned to Sensorex for warranty evaluation.

All new Sensorex hardware products carry a one-year Limited Warranty from date of purchase against defects in materials and workmanship. Refurbished products purchased through third-party sellers are not eligible for warranty claims.

Replaceable elastomeric parts and glass components are expendable and are not covered by any warranty.

Please contact us before returning any Pyxis products as our service team can usually assist in resolving issues on site without the need to return the items.

All repairs to Pyxis equipment that are under warranty are managed through our dedicated service department. Pyxis will investigate any faults with sensors and report to the customer our findings. If the fault suggests a manufacturing defect, the part will be returned to Pyxis for warranty evaluation.

The Pyxis warranty term is thirteen (13) months ex-works. In no event shall the standard limited warranty coverage extend beyond thirteen months from original shipment date.